| Pre- Sales Service |
| Item |
Content |
Observations / Comments |
| 1 |
What is response time after enquiry ? |
Within 12 hours |
| 2 |
What’s marketing supports? |
Free samples accordingly |
| 3 |
Can you customize the dimension? |
Yes, OEM and ODM |
| 4 |
What’s MOQ? |
We accept small orders. |
| 5 |
What’s lead time? |
Samples: 5-7days. Bulk quantity:20-25days |
| 6 |
What’s the Certification? |
ISO, RoHS, CE, MSDS, UN38.3, test report |
| 7 |
What’s the payment term? |
TT, LC, Paypal and others |
| After Sales Service |
| Item |
Content |
Observations / Comments |
| 1 |
Is customer feedback, including complaints, clearly recorded and maintained? |
Yes, with a standard feedback form and records |
| 2 |
Are there any clear procedures for handling customer complaints? |
Yes, with clear procedures and written records |
| 3 |
Is there a closed-loop corrective action system in place? |
Yes |
| 4 |
Can finished/packaged products be traced by lot identification to the appropriate raw material test reports? |
Yes, with procedures to trace raw materials |
| 5 |
Is there a product alert and recall procedure? |
Yes |
| 6 |
What’s the procedure after recall? |
Normally, the test report will be issued within two weeks. If it is caused by our company, we will be responsible for it. If not, we also will provide corresponding direction. |
| 7 |
What is the warranty time? |
12 months after shipping out |
